FAQs

WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

IS THE SITE SECURE?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

WHAT IS YOUR RETURN POLICY?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

WHAT ABOUT REFUNDS?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

HOW DO THE EXCHANGES WORK?
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@180degreesapparel.com and send your item to: P.O. BOX 2075 SALINAS PUERTO RICO 00751.

WHAT ABOUT SHIPPING?
To return your product, you should mail your product to: P.O. BOX 2075 SALINAS PUERTO RICO 00751
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

CAN I TRACK MY SHIPMENT?
Yes, you receive an auto-notification email.

WHAT CURRENCY IS USED ON THE SITE?
All base prices are in the United States Dollars (USD).

DO YOU ACCEPT INTERNATIONAL ORDERS?
Yes, we accept international orders.

CAN I PLACE A PHONE OR MAIL ORDER?
Orders can only be placed online.

DO YOU NEED AN ACCOUNT TO PLACE AN ORDER?
Customers will have the option to create an account at the end of the checkout process.

HOW DO I PAY MY ORDER?
We accept PayPal, credit and debit cards for payments.